Terms & Conditions

Last updated: 26 October 2026

1. Who we are and what these terms cover

Beyond All Travel Ltd (company number 16303244) arranges pre-booked passenger journeys from Christchurch, Bournemouth, Poole and other agreed pickup locations. These terms apply to a booking once we have confirmed the journey details and fare with you. The registered office address is 86 Bargates, Christchurch, BH23 1QL.

2. Booking and journey details

Please give us accurate pickup and destination addresses, travel date and time, passenger numbers, luggage details and, for an airport collection, the correct flight details. We will confirm the fare, vehicle class and pickup arrangements with you. Tell us in advance about extra stops, unusual luggage, unaccompanied minors or passenger care requirements. Where a passenger is an unaccompanied minor or needs specific care, please provide relevant details and an emergency contact for an appropriate carer or guardian.

3. Fares

Fares are confirmed when you book. The website fare table is a guide and the confirmed booking fare takes account of the agreed journey and vehicle. Parking or other extra charges will be explained where they apply.

4. Payment Terms

Online bookings: Bookings made through our online booking system require payment at the time of booking.

Bookings made through our office: Customers booking by telephone, email, WhatsApp or directly with our office will normally receive a secure payment link. Payment must be received no later than 48 hours before the scheduled travel time. If payment is not received by this deadline, the booking will be cancelled.

Payment to the driver: In certain circumstances, payment directly to the driver may be arranged with prior agreement from Beyond All Travel Ltd. Cash payments are not accepted in the vehicle.

For bookings made less than 48 hours before departure, payment arrangements will be confirmed when the booking is accepted.

Any agreed exceptions to our standard payment arrangements will be confirmed directly with the customer.

5. Airport collections and meeting points

For airport pickups, we schedule the journey for the flight’s scheduled landing time. 75 minutes from the flight’s actual landing is included. After that, waiting is charged at £25 per hour. Any additional car parking charges after the first hour are added to the fare.

Keep the mobile number supplied with your booking switched on after landing so the driver can contact you. Meeting points and instructions are confirmed with your booking and may depend on the terminal or airport. The latest pickup points supplied by the team are:

• Bournemouth Airport: await instructions from the driver
• Heathrow Terminal 2: WH Smith; Heathrow Terminal 3: WH Smith; Heathrow Terminal 4: Costa; Heathrow Terminal 5: Pret a Manger
• Gatwick North: Pret a Manger; Gatwick South: Pret a Manger
• Luton: await instructions from the driver; Stansted: await instructions from the driver; Bristol: await instructions from the driver
• Southampton Airport: Meet and Greet area in the Car Park (red bays)

For other airports or terminals, follow the meeting instructions provided for your booking.

6. Cancellations and missed pickups

For prepaid bookings, the following cancellation charges apply according to the time we receive your cancellation before the scheduled pickup:

• More than 24 hours before pickup: full refund.
• Between 4 and 24 hours before pickup: 50% of the fare is charged.
• Less than 4 hours before pickup, or after the driver has arrived at the pickup location: the full fare is charged.

Home, hotel and other non-airport pickups: If the passenger does not arrive at the agreed pickup location, we will make reasonable attempts to contact them by telephone, WhatsApp and email where available. If we cannot establish contact after approximately 30 minutes, we may treat the booking as a no-show.

Airport collections: The no-contact period starts when the flight actually lands. We will make reasonable attempts to contact the passenger through all available channels for up to 60 minutes after landing. If we cannot establish contact during that period, we may treat the booking as a no-show. If the passenger has made contact, reaching 60 minutes alone will not automatically make the booking a no-show: the standard 75-minute included airport waiting allowance remains in place, followed by the published additional waiting and parking charges where applicable.

Please contact us as soon as possible if your plans change. Your legal rights are not affected by these terms.

7. Changes and service issues

Contact us as soon as possible if you need to change a journey. Changes are subject to availability and may change the fare. If we need to change or cannot provide a confirmed journey, we will contact you to discuss an alternative or an appropriate refund for any service not provided.

8. Contact

For booking changes, cancellations or questions about these terms, contact Beyond All Travel by phone on 01202 934934, by email at info@bat-ltd.co.uk, or by WhatsApp using the button on this website.

These terms are governed by the laws of England and Wales, subject to any consumer rights that apply to your booking.